Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@zeepickleball.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at care@zeepickleball.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@zeepickleball.com.

Return & Exchange Policy

When you shop at ZeePickleball.com you are covered by our Pickle-Free Guarantee. Our goal is to elevate your playing experience with our products, and we want you to be satisfied with your purchase.

To request a return or exchange, please see the process below:

1. Email Care@ZeePickleball.com and include RETURN in the subject line with your order number 
2. Only the original purchaser can initiate the return/exchange
3. Purchaser will pay for the return shipping cost unless the return is due to Zee’s error or defect
4. Upon receipt of your item, it will be inspected by the ZEE PICKLEBALL EYEWEAR team and refund will be issued.

 More information included below:

ZEE PICKLEBALL eyewear comes with a Free 30-day return and exchange period from the date of purchase. To be eligible for return, items must be returned in original, salable condition with original tags attached. Please note that if it’s been longer than 30 days since your purchase, we can not offer you a return or exchange.

We want you to feel great about your gear! Please ensure items are tried on in a clean environment to keep them in their original condition. Eyewear should not show any signs of damage beyond normal wear. Scratched frames and/or lenses will not be refunded. To help avoid scratched lenses, we recommend not setting eyewear and lenses on surfaces face down. 

Orders may occasionally include complimentary items as part of a promotion.

Exchanges

Most exchanges require returning your original item and placing a new order. This ensures fastest delivery of your replacement.

Initiating Your Return or Exchange

Please email us: Care@zeepickleball.com.

Once your return or exchange has been approved, you have 28 days to drop off your package with courier. If more than 28 days have passed, your label and return will expire. Your product will no longer be eligible for a return.

If you have questions or need additional help with your return, please email us at Care@zeepickleball.com. Please include RETURN in the subject line of your email, and include the email address used when purchasing along with your order number in the body of your email.

Refunds

Upon receipt of your item, it will be inspected by the ZEE PICKLEBALL EYEWEAR team. You will be notified of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method. While a confirmation email will be sent, please be aware that it may take up to 10 business days for the refunded amount to be reflected in your account.

IMPORTANT:  

1. Only the original purchaser can initiate a return/exchange.

2. You pay return shipping unless the return is due to Zee’s error or defect.